Door Deals, the complete online door package with great customer service. Apply for a trade account Login Register. Internal doors We believe there are options to suit all tastes in our extensive range of internal doors.
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Reasons to shop at Doordeals Hi Mrs Morton, Thank you for the review, we do value any feedback and will pass on your comments to the team. Staff very polite and helpful Staff very polite and helpful Products good value for the price. Hi Kamlesh, Thank you so much for your review, we are pleased you liked our product and I will forward your comments on to our team, should you need anymore information please do not hesitate to call. Love the doors Love the doors, delivery was within 7 days,,,, great.
We work very hard to try and deliver a fantastic service from the initial enquiry all the way through to delivery so reading reviews such as yours are greatly appreciated. Kind regards,. Great door delivered on time Great door delivered on time. Hi Stephen, Thank you for your review, I'm glad you had a great experience, I will pass your comments on to the team.
Hi Jasper, Thank you do much for your review, we are pleased you liked our product and I will forward your comments on to our team, should you need anymore information please do not hesitate to call. Good quality door reasonable price Good quality door reasonable price. Hi Jean, Thank you for the review , I'm so glad you like our doors.
The carrier service we provide is kerbside as indicated on our website, in some circumstances we may be able to offer a 2 man delivery. Door not delivered , chasing refund Read the reviews on this company and thought we would place an order. I am very sorry see the One Star review, but do understand your disappointment. At the time of the order you had asked for our express service which you paid for. When you called on the expected day of delivery it became apparent the sales agent had not selected the express service but our standard service.
This was an error a human error not a system error and we sincerely apologise for this , please be assured we have addressed this with our agents to ensure this oversight does not happen in the future. As the goods had left our warehouse and on their way to our standard delivery courier I was not able to get your order to you that day. Due to stock availability I could not get a delivery from the warehouse either, the earliest we could of got it to you would of been around 3 days. I do understand you had made yourself available and could not be available again and as I was unable to offer a service you required you asked me to escalate your concerns to my Manager and requested a callback, which I did.
At the time of your call chasing a callback the on duty Manager was in a meeting and I was unable to interrupt the meeting at that time. Another conversation was then had with myself where you cancelled your order, as the order had now been cancelled it was assumed the complaint was resolved albeit with a disappointed customer. I apologise you hadn't received a call after the cancellation.
With regard to your refund, this has now been processed as we have discussed on the phone. I do understand this was not your error and understand having to wait for your refund was on this occasion not acceptable. We have taken on board your comments and appreciate your comments and use this to improve the service we offer. Kind regards Christine Customer Services Department. Amazing quality doors Amazing quality doors, really happy with them, thank you. Hi Sue, Thank you so much for the fantastic comments.
I will pass them on to our team. Im a joiner of 34 years and use this… Im a joiner of 34 years and use this company many times all doors have been of high quality and service has been second to none. Hi Andrew, Thank you so much for positive review. Our customer's experience and feedback is important to us and we are always looking for ways to improve so I will pass your comments on.
Hi Joanne, Thank you for your Trust Pilot review. I am very sorry to hear of your recent experience with Internal doors. Having looked into your order I can see the goods were out of stock when you placed your order and we advised because of the Christmas holidays we would expect your goods to be ready for collection mid January. Mid December we moved our warehouse facility to Wednesbury, we did contact customers who had selected to collect their goods and I sincerely apologise that you were not contacted , this was an oversight, I am sorry.
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We certainly would not expect you pay for your delivery since we had moved and we arranged a free delivery for you. Once passed to the courier we would expect the courier to contact you within a couple of days to arrange your delivery , with a completed delivery withi n 7 days. On this occasion there appeared to be confusion between the warehouse and the courier as to why your goods were not available for delivery. I do understand this lead to frustration and delays with your delivery.
We were at that point using a new warehouse and new delivery company and whilst we were expecting a few teething issues we are sincerely sorry for your experience. We were greatly saddened you wished to cancel your order and the refund was actioned within 24 hours of your request, but do understand your disappointment with your experience on this occasion. Kind regards Christine Customer Service Team. A mixed bag with these guys A mixed bag with these guys. I am very sorry to hear of your experience with internal Doors.
You then notified us there was a problem with one of the doors where a handle had been fitted. As the issue was not a manufacturing fault , but a fitting error, we were unable to offer a replacement on that occasion. I can see you then placed a new order for one door, which when arrived had what appeared as transit damage to the edge and corners, as you had highlighted you were under a time frame we offered a discount to keep the door, which you declined and we ordered you replacement.
At this point a refund of your delivery charge was processed for you. As we always advise not to arrange a joiner until goods are received and you are happy with them , we do not offer compensation in situations such as this, however we did offer a gesture of goodwill which you accepted, albeit not the value you had hoped for. Look no further than here for the most amazing deals.
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